Sanya Singhal
About Me
Associate Digital Product Owner with over 6 years of experience in product management, operations, and fraud strategy across global banking and financial platforms. Proven ability to lead cross-functional teams through Agile delivery cycles, drive roadmap execution, and deliver scalable digital solutions using tools like JIRA, Rally, and Confluence.
Skills
Tools & Technologies
Methodologies
Experience
June 2022 - Present
Associate Digital Product Owner
American Express
- Defined product vision, roadmaps, and market initiatives for the GDM software platform.
- Owned UAT planning and execution for Dispute & Fraud capabilities.
- Led monitoring, debugging, and support of product features.
- Partnered with cross-functional teams to prioritize backlog items and plan sprints.
- Analyzed end-to-end GDM customer journeys to identify opportunities for improvement.
Aug 2019 - June 2022
Lead Account Protection Analyst
American Express
- Conducted fraud claim analysis, driving decision-making for approvals and declines.
- Managed fraud dispute resolution via merchant communication and chargeback execution.
- Implemented process improvements by identifying fraud trends and optimizing workflows.
- Delivered data-driven insights to enhance fraud detection strategies.
May 2019 - Aug 2019
Senior Team Member
Bank of America
- Investigated global payment transactions for corporate and institutional clients under AML guidelines.
- Monitored and flagged high-risk SWIFT payments, collaborating with sanctions teams.
April 2017 - March 2019
Process Associate
Genpact
- Managed client accounts and wealth management operations for Westpac-BT (Australia).
- Handled account openings, transfers, and fund redemptions while ensuring adherence to compliance and regulatory standards.
Key Projects
Dispute Platform Modernization
Streamlined 18 backend platforms by decommissioning and migrating associated case types to GDM and CLIC.
Learn More →Raven Migration (Communications)
Consolidated 300+ communications into 6 standardized templates while migrating to Raven for all GDM-enabled markets.
Learn More →Griffin Repository Upgrade
Established an archival repository, separating all outbound and inbound communications for dispute and fraud cases.
Learn More →My Resume
Get In Touch
I'm currently looking for new opportunities. Feel free to reach out. Or, ask my AI assistant about me!